Refund Policy

Last updated: 2 October 2026

30-day money-back guarantee

It’s simple.

If you buy the book and decide it isn’t for you, write to hello@emotionalcomingout.com within 30 calendar days of your purchase.

You don’t have to explain why.

We’ll refund your money.

How it works

• Write to us from the e-mail address you used at checkout, or include your order number, so that we can find your order.
• The guarantee applies whether or not you have downloaded or read the books.
• You receive the full amount you paid, including any tax.
• The refund is issued through Lemon Squeezy, our merchant of record, to your original payment method. We arrange it within a few working days of your message. Depending on your bank, it can then take up to 10 working days for the money to appear on your account.
• Once the refund has been issued, your licence to use the books ends and the download links are switched off. We ask you to delete your copies.

Your legal rights

This guarantee is given in addition to the rights you have under the law, and does not limit them. If a file is damaged, incomplete or does not open, tell us at any time and we will put it right. See sections 7 and 8 of the Terms & Conditions.